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First Principles of CRM - Know your Customers

First Principles of CRM - Know your Customers I am sure that all of the readers of this blog are very familiar with Customer Relationship Management (CRM). In my experience, CRM means different things to different people. A quick Google search will return thousands of results. There are a number of very large and successful companies that have built their business on selling software solutions to manage CRM. Very quickly, it becomes difficult to avoid being caught up in the finer points ...

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The Gloves are off - the new Australian Privacy Principles

The Gloves are off - the new Australian Privacy Principles With the Australian Privacy Principles enforceable from 12 March 2014, many Australian businesses are experiencing difficulty navigating the minefield of principles and are unsure how they relate to them. For JobReady customers, such as Registered Training Organisations and Job Services Australia providers, there are several important new requirements to consider and ensure you are compliant. To summarise briefly what ...

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The Power of Resilience

This week, we have invited back guest blogger, Mark Hodgson, who assists JobReady with business coaching and strategy, to provide a post. See Mark's bio at the foot of the blog. The Power of Resilience Whether you work in an organisation or for yourself, you’ve probably never experienced a more competitive environment than today’s. To be at the races, let alone win them, we all need to do more with less and sooner. We have to constantly adapt to stay relevant to our customers and ...

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The Drive towards Simplicity

In a recent presentation of JobReady Active software, I received some feedback our screen design. In short, the comment was that the screen design seemed 'too simple'. Questions were raised about the possible lack of functionality and flexibility given there were only a handful of fields and buttons on the screen. Essentially; how could it possibly do everything required with so little showing on the screen to get the job done? Initially I felt a little offended (being the ...

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The Privacy Act and getting ready for 12th March 2014

Barely a day goes by without system security, privacy and breaches of personal data making the news headlines. For example, the details of thousands of asylum seekers in Australia were inadvertently made accessible online last week. It is not just government departments and banks that are subject to the misuse and breaches of access to personal information.  It was recently reported that personal information captured by schools has been targeted for stockpiling and misuse (fraud and ...

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