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I recently received an email from my bank asking me to ensure I have a PIN on my credit card accounts. Signatures are finally being phased out for point-of-sale purchases. This is great and long overdue. How often do you buy something and the sales person doesn't even glance at your signature to see if it’s the same as on the back of the card? I know it happens to me all the time - pretty scary if you are one of the many who have lost their wallet on the bus, or that mysterious location you
A colleague flicked me a link this week with a “must-read” blog on a “Leader's Empathy Deficit Disorder” by Daniel Coleman. I thought it was worth sharing as it has lessons for anyone is in a position of authority who wants to get the best out of those around them. In a world where it is harder to retain good people in organisations, empathy is an interesting element to consider in the toolkit of leadership. The trick is don’t lose touch with those around you. Worth a read: http
I’ll come clean, I love data. I think this is the first time I have publicly expressed this. It’s helped me make lots of decisions and changes the way I behave. There is a relatively new concept called Big Data that is shaping human behaviour and making dramatic improvements in decision making processes all across the world. As the costs to record, store and analyse vast quantities of data have decreased in recent years, we now have the ability to look at trends across industries, countries
This week I read an excellent piece by Seth Godin on building trust online. I am sure any of us who have attempted to build a presence or sell online have wrestled with how we can build that crucial confidence without meeting or talking to the customer. This article brilliantly articulates the key elements that anyone with an online presence should consider to build trust. I would suggest looking at your own web presence and seeing how you fare against each. Click here: http://sethgodi
Recently I sent one of our new software developers at JobReady an email. Innocuous enough you would think. After a day he hadn’t replied. So I walked over to his desk and asked him if he had received it (that can be quite annoying when someone asks this 2 minutes after sending you an email, but I felt it was justified in this case). His response was incredulous: “Oh, you don’t use email here, do you?”. I pretended of course that I would not usually use anything as uncool as email,
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